Contract Assurance Reviews
Because “It Seems Fine” Isn’t a Performance Metric
We get it – on paper, everything might look like it’s ticking along nicely. The reports are being filed, KPIs are being met (ish), and nobody’s sounding the alarm bells… yet. But here’s the thing: contracts, especially in facilities services, are complex beasts. And sometimes, what’s not being said is exactly what needs attention.
At Albius, we specialise in Contract Assurance Reviews that dig deeper, ask the awkward questions, and make sure your service delivery isn’t just “getting by,” but truly delivering against the value and vision it was meant to.
Because when performance starts drifting off course, you don’t always see it in a dashboard. But you will feel it – through creeping inefficiencies, disengaged teams, quiet dissatisfaction, and service that’s technically compliant but practically underwhelming.
What Is a contract Assurance Review?
Think of it as a health check for your FM or support services contract. It’s our way of stepping in, taking a clear-eyed look at what’s really happening, and holding everything up to the light – from operational delivery to contractual compliance, strategic intent, and stakeholder satisfaction.
We’re not here to nitpick or point fingers. We’re here to ensure your contract is aligned, effective, and delivering maximum value for your organisation – and your people.
Why You Might Need One (Even If You Think You Don’t)
Contract Assurance Reviews are ideal if:
- Your contract is delivering… but it feels like something’s missing
- Stakeholders are quietly grumbling – or loudly frustrated
- KPIs are technically being hit, but quality and service feel underwhelming
- You’re approaching a contract milestone (mid-term, extension, or renewal)
- You want to validate that service providers are delivering against the spirit of the agreement, not just the small print
- You suspect issues but can’t quite put your finger on them
Or simply: you want peace of mind that your investment is performing at its best—and that your contract isn’t slowly going off the boil.
What We Actually Do
We take a 360-degree look at how your contract is functioning – operationally, commercially, and culturally.
Here’s what that includes:
KPI & SLA Review
Are the metrics still fit for purpose? Are they being used meaningfully - or just being gamed? We analyse not just results, but how performance is tracked and managed.
Contractual Compliance
Check Is everyone doing what they’re supposed to be doing? Are obligations being met - or massaged into flexibility? We assess the real-world application of your contract terms.
Stakeholder & User Feedback
We speak to the people on the ground - those experiencing the service firsthand. Their insights often reveal what data alone can’t.
Strategic Alignment
Does the service still match your organisational goals? Has your direction changed, and if so, has the contract kept pace?
Operational & Delivery
Model Analysis We lift the lid on the delivery engine. Are the right people, systems, and processes in place? Are risks being managed proactively?
Improvement Recommendations
No waffle - just clear, actionable insights to improve performance, mitigate risks, and maximise value.
Our Style? Straight-Talking, Constructive, and Curious
At Albius, we believe in challenging the norm with purpose and tact. We’re not box-tickers, clipboard carriers, or passive observers. We’re active partners who dig deep, listen well, and bring real-world experience to the table.
We’ve walked in your shoes – both client and supplier side – and we know how to have the right conversations with the right people to get to the truth (nicely, of course).
The Result?
A clear-eyed view of what’s working, what needs fixing, and how to elevate performance to where it should be.
Whether you’re managing a Total FM contract, a bundled services model, or a complex national portfolio, a Performance Assurance Review from Albius will give you:
- Independent, expert validation
- Greater visibility and control
- Improved stakeholder confidence
- Tangible steps to improve service and efficiency
- Reduced long-term risk and hidden cost exposure
Talk To A Member Of Our Team
Let’s Make Performance Transparent
If you’re ready to move beyond “good enough” and get a proper grip on contract performance, let’s talk.
Because in our world, assurance isn’t just about ticking the boxes – it’s about lifting the lid and making sure what’s inside actually works.